Refund policy

Returns & Exchanges

Can I return my order?

We accept returns on unopened, unused products within 14 days of delivery. To be eligible, the item must be in its original condition and packaging.

We're unable to accept returns on products that have been opened or used, for hygiene reasons.

How do I start a return?

Email us at hello@lavarelondon.co.uk within 14 days of receiving your order. Include your order number and the reason for your return. We'll confirm whether your return is eligible and send you the next steps.

Return postage costs are the customer's responsibility unless the item arrives faulty or incorrect.

What if my order arrives damaged or incorrect?

If your product arrives damaged, faulty, or different from what you ordered, please email us within 48 hours of delivery with a photo and your order number. We'll arrange a replacement or full refund at no cost to you.

Refunds

Once we've received and inspected your return, we'll process your refund within 5–10 business days. Refunds are issued to your original payment method.

Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

We don't currently offer exchanges. If you'd like a different product, please return your original order (if eligible) and place a new one.